1.Introduction Dream Cabin Resort (""we,"" ""us,"" or ""our""), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and booking services. By using our website or submitting a booking, you agree to the practices described in this policy.
2.Information We Collect We collect the following personal information when you make a booking or interact with our services:
-Full Name to identify you as a guest -Facebook Name to verify identity and communicate via our Facebook page -Email Address to send booking confirmations, reminders, and updates -Phone Number (optional) to contact you regarding your reservation -Location (Region, Province, City) for demographic insights and service improvement -Event Type to prepare the venue for your occasion -Number of Guests to ensure adequate accommodations -Booking Details dates, times, booking type, and payment information
We also automatically collect:
Browser and device information through standard web analytics Cookies for session management and site functionality
3.How We Use Your Information We use the personal information we collect to:
Process and manage your bookings including confirmations, reminders, and follow-ups Communicate with you regarding your reservation status, payment verification, and customer support Improve our services by analyzing booking trends and guest preferences Send important updates such as changes to our rates, policies, or available promos Ensure safety and security by verifying guest identities We will never use your personal information to send unsolicited marketing without your consent.
4.How We Share Your Information We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following circumstances:
Service Providers with trusted third-party services that help us operate (e.g., email delivery services, payment processing). These providers are bound by confidentiality agreements and only process your data as instructed by us. Legal Obligations if required by law, regulation, or legal process Business Transfers in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction
5.Data Storage and Security Your personal information is stored securely using industry-standard encryption and access controls. We implement the following measures:
Encrypted data transmission (HTTPS/TLS) for all data in transit Access controls limiting data access to authorized administrators only Regular security reviews to identify and address vulnerabilities Secure cloud infrastructure for data storage While we take reasonable steps to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
6.Data Retention We retain your personal information for as long as necessary to:
Fulfill the purposes for which it was collected (e.g., booking records) Comply with legal obligations Resolve disputes and enforce agreements Booking records are retained for a period of 2 years after the completion of your stay. After this period, personal data is anonymized or deleted.
7.Your Rights You have the right to:
Access request a copy of the personal data we hold about you Correction request correction of inaccurate or incomplete data Deletion request deletion of your personal data, subject to legal retention requirements Withdrawal of Consent withdraw consent for data processing at any time To exercise any of these rights, please contact us at our Facebook page (Casa De Primo) or via the contact information on our website.
8.Cookies Our website uses cookies to:
Maintain your session while browsing Remember your preferences Analyze website traffic and usage patterns You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
9.Third-Party Links Our website may contain links to third-party websites (e.g., Facebook, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10.Children's Privacy Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
11.Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated ""Last updated"" date. We encourage you to review this policy periodically.
12. Contact Us If you have questions or concerns about this Privacy Policy, please contact us:
Facebook: Dream Cabin Resort Website: Contact section on our homepage